Out of some reasons, you might need to deal with the return requests from your customers. In this case, you would need to learn CJ's Refund Resend and Return Policy before dealing with the return requests.

Please note that products can only be returned to our China warehouse and you have to open a dispute for the order. Besides, we highly recommend you contact your agent first before sending the products to us in preventing any unnecessary errors.

Here are the general steps of returning products:

1. Go to Orders > Disputes > Return;

2. Setting > Fill in a store link and upload a store image;

3. Send the return link to your customer;

4. Order Number and Email are requisite.   

1. Go to Disputes in Orders and click the "Return" button on the top right corner.

2. Click "Setting". Fill in a store link and upload a store image. In this way, the URL will be for your customer only.

Please make sure that you have well-authorized stores on CJ, otherwise you're unable to get the Return Link.

3. Send the Return Link to your customer and let him/her fill in the form. Then you can contact your agent to deal with it for you. 

4. Please note that the Order Number and the Email are requisite. 

Reminder:

After completing the above steps, all we need to do is wait for the delivery.

To avoid additional time or extra shipping costs, we suggest you contact your agent first.